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How to Communicate for Better Automotive Service

Today's cars, light trucks and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction and more.  They run better, longer and more efficiently than models of years past.

When it comes to repairs, some things stay the same.  Whatever type of repair facility you patronize - dealership, service station, independent garage, specialty shop, or a national franchise - good communication between the customer and the shop is vital.  The following tips should help you along the way:

1. Do your homework before taking your vehicle in for repairs or service.

2. Read the owner's manual to learn about the vehicle's systems and components.

3. Follow the recommended service schedules.

4. Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else.  You drive it every day and know how it feels and sounds when everything is right.  So don't ignore its warning signals.

Use all your senses to inspect your car frequently.  Check for:

• * Unusual sounds, odors, drips, leaks, smoke, warning lights and gauge readings. 
• * Changes in acceleration, engine performance, gas mileage and fluid levels.
• * Worn tires, belts and hoses.
• * Problems in handling, braking, steering, vibrations.

Note when the problem occurs:

• * Is it constant or periodic?
• * When the vehicle is cold or after the engine has warmed up?
• * At all speeds?  Only under acceleration?  During Braking?  When Shifting?
• * When did the problem first start?

Professional repair establishments have always recognized the importance of communications in automotive repairs.  Once you are at the repair establishment, communicate your findings.  Be prepared to describe the symptoms.  Carry a written list of the symptoms that you can give to the technician.  RESIST THE TEMPTATION TO SUGGEST A SPECIFIC COURSE OF REPAIR.  Just as you would your physician, tell where it hurts and how long it's been that way, but LET THE TECHNICIAN DIAGNOSE and recommend a remedy.

Lastly, STAY INVOLVED AND ASK QUESTIONS.  Ask as many questions as you need.  Don't be embarrassed to request explanations in layman's terms.  PLEASE - Don't rush the service writer or technician to make an on-the-spot diagnosis.  The technician needs to take a look and perhaps a test drive or may need to remove other parts to make a proper diagnosis.  DIAGNOSIS CAN TAKE TIME.  Ask to be called and appraised of the problem, course of action and costs before work begins.  Before you leave, be sure you understand all shop policies regarding labor rates; guarantees and acceptable methods of payment. 

And always leave a phone number where you can be reached!

 (Reproduced from Tech-Net Professional Auto Service Brochure.)




 

Questions?  We've got HONEST answers!

In order to better serve our customers, we've developed this list of Frequently Asked Questions and list of helpful informational articles below.

Have a specific question or concern that is not addressed here? ASK ERIC!

How to Communicate for Better Automotive Service. (Reproduced from Tech-Net Professional Auto Service Brochure.)
 
 Protect your Automotive Investment: Choose and ASE-Certified Technician. (Reproduced from Tech-Net Professional Auto Service Brochure.)
 
 Choosing a Repair Shop: A Checklist for Consumers. (Reproduced from Tech-Net Professional Auto Service Brochure.)
 
 Don't Get Stuck Out In The Cold! (Reproduced from Tech-Net Professional Auto Service Brochure.)
 
 Keeping Your Vehicle in Tune with the Environment - Did you know... (Reproduced from Tech-Net Professional Auto Service Brochure.)
 
 What Everyone Should Know about Wheel Alignment. (Reproduced from Hunter Engineering Company Brochure.)

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